1. Introduction
GENIEGOOD SOLUTIONS SAS ("GENIEGOOD", "we", "our", or "us") places strong importance on the protection of personal data and the privacy of its users. This Privacy Policy describes how personal information is collected, used, disclosed, and safeguarded when you access or use the GENIEGOOD mobile application and related digital services.
2. Scope and Applicability
This Privacy Policy applies to all individuals interacting with the GENIEGOOD platform, including users, partners, and mission providers. It governs the processing of personal data carried out through the GENIEGOOD application and associated services. This policy does not extend to third-party websites or services that may be accessible through external links within the application.
This Privacy Policy is established in accordance with Moroccan Law No. 09-08 concerning the protection of individuals with regard to the processing of personal data.
3. Categories of Personal Data Collected
3.1 Identification Information
Full name
Email address
Telephone number
Postal address
Account credentials and authentication data
3.2 Transaction and Service Information
Records of services and transactions
Billing-related information
Payment information processed exclusively by secure third-party payment providers
3.3 Location Information
Geographical location for service coordination purposes
Address related to service execution
3.4 Technical and Usage Information
IP address
Device characteristics (such as model and operating system)
Cookies and usage data related to interactions with the platform
3.5 Support and Communication Information
Requests submitted to customer support
Communications exchanged through the platform
User feedback, ratings, and reviews
4. Legal Grounds for Processing
Personal data is processed on the basis of one or more of the following legal grounds:
Contractual necessity: to deliver and manage services requested by users
Legal obligations: to comply with applicable legal and regulatory requirements
Legitimate interests: to improve services, ensure platform security, and prevent fraud
User consent: when required, particularly for optional features or promotional communications
5. Use of Personal Data
Personal data may be used for the following purposes:
Operation and management of the GENIEGOOD platform
Creation and administration of user accounts
Facilitation of payments through authorized third-party providers
Provision of customer support and handling of inquiries
Enhancement of platform security and prevention of misuse
Communication of updates, offers, or promotional information where consent has been provided
Compliance with legal, accounting, and regulatory obligations
6. Data Sharing Practices
Personal data may be shared with the following recipients:
Service providers supporting payment processing, hosting, analytics, and customer support
Partners and mission providers involved in delivering services through the platform
Public authorities or legal bodies when disclosure is required by law
GENIEGOOD does not commercialize personal data. Any third party receiving personal data is required to implement appropriate safeguards and comply with applicable data protection regulations.
7. Data Retention Periods
Personal data is retained only for durations necessary to meet operational needs and legal obligations:
User account information: retained until account deletion is requested
Transaction and billing data: retained for up to ten (10) years in accordance with financial regulations
Support-related communications: retained for up to three (3) years
8. Data Protection and Security
GENIEGOOD applies technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, encryption of sensitive information during transmission, controlled access mechanisms, and periodic security reviews.
9. Personal Data Breach Handling
In the event of a personal data breach, GENIEGOOD will:
Take prompt action to contain and assess the incident
Inform affected users and relevant authorities within applicable legal timeframes
Implement corrective measures to reduce potential impacts and prevent recurrence
Where required, GENIEGOOD will notify the Commission Nationale de Contrôle de la Protection des Données à Caractère Personnel (CNDP).
10. Rights of Data Subjects
In accordance with Moroccan Law No. 09-08, individuals have the following rights regarding their personal data:
Right to access personal data held about them
Right to request correction of inaccurate or incomplete information
Right to request deletion under certain circumstances
Right to object to or restrict specific data processing activities
Requests to exercise these rights may be submitted by contacting: info@geniegood.com
Data subjects also have the right to lodge a complaint with the Commission Nationale de Contrôle de la Protection des Données à Caractère Personnel (CNDP).
11. Use of Cookies and Similar Technologies
The GENIEGOOD platform uses cookies and similar technologies to ensure proper functionality, analyze usage patterns, and improve overall user experience. Users may control or disable cookies through their browser or device settings, noting that certain features may be affected.
12. Changes to This Privacy Policy
GENIEGOOD reserves the right to update this Privacy Policy when necessary. Material changes will be communicated to users through appropriate channels, such as within the application or via email.
13. Contact Details
For questions, requests, or concerns related to this Privacy Policy or the handling of personal data, please contact:
GENIEGOOD SOLUTIONS SAS
RUE SOUMAYA, RESIDENCE CHEHRAZADE 3, 5th floor, No. 22, 20340, Casablanca, Morocco
Email: info@geniegood.com
Website: https://www.geniegood.com
By using the GENIEGOOD application or services, you confirm that you have read and understood this Privacy Policy.